We want your shopping experience at Toxic Envy Boutique to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, please email us at Help@toxicenvyboutique.com, via Live Chat or 24/7 Text Support (312)285-7418
WE ACCEPT RETURNS FOR EXCHANGES OR STORE CREDIT ONLY
Returns must meet these requirements:
- Merchandise must be returned within 7 days of receipt.
- Merchandise must be unworn and unwashed. We will not accept returns of items that have been damaged, worn, soiled, or have makeup stains. Items must be in a condition suitable for resale.
- Merchandise must have all tags, including any hangtags attached.
- We reserve the right to refuse any exchange that does not meet our requirements
- All Exchanges that show any signs of wear will be refused.
- Customer is responsible for shipping fees to send the order back to Toxic Envy Boutique
- We diligently inspect all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
- Store Credit is valid only at Toxicenvyboutique.com
- All merchandise is inspected thoroughly before shipping We cannot take fault on damaged items after they are worn.
- Defective items must be reported within 2 days of receipt.
Final Sale Items
EXCHANGE PROCESSING TIME
- Upon receipt of your package, your return for a store credit will be processed within 3 business days. You will be notified via email once your return has been processed.
WHEN MAKING AN RETURN:
- Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
- Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.
- Write “Reason for Return” on the back of your invoice.
- Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.
OUR RETURN ADDRESS IS:
TOXIC ENVY BOUTIQUE
PO BOX 388938
CHICAGO IL 60638